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Customer Service

[ About | Contact | Processing/Shipping | Cancellations | Returns | Warranty ]

Welcome to DSMiller.com, an experienced online retailer of quality power products. At DSMiller.com, we understand that your portable lifestyle relies on having power when you need it. So we offer high quality equivalent batteries, adapters, and chargers for thousands of portable electronic devices. We also offer high quality projector lamps for your projector needs.

Our highly-experienced customer service representatives are committed to providing an unparalleled level of assistance for all our customers. We provide the power solutions you need when you need them, no matter what your portable lifestyle demands.

DSMILLER.COM - PRESERVING YOUR PORTABLE LIFESTYLE

Shopping with DSMiller.com is safe and secure! View our Privacy Policy for details.

DSMiller.com is a Battery Basics Enterprise, Inc. Company

Contact Our Representatives

Have questions or concerns? We’re here to help!

Email Us!
Need to contact us at your convenience? Send us an email and we’ll get back to you within 24-48 business hours.

Call Us!
Need an answer quickly? Call us at 626-486-9860. Customer Service representatives are available to take your call Monday through Friday from 9:00am to 5:00pm PST.

Processing & Shipping Information

Order Processing & Fulfillment

Orders placed before 1:00pm PST for in stock items are processed and shipped SAME DAY Monday through Friday! If you need confirmation of stock availability prior to ordering, don't hesitate to contact us. In the rare event that an item is not in stock, backordered, or discontinued, you will be notified via email.

Shipping Availability

Our products ship from Southern California to anywhere within the United States.

Please contact us via telephone if you need to place an order for shipment to a military APO/FPO address.

If you are an International customer and would like our products shipped overseas, we recommend the use of an International shipping service like Bongo, International.

Shipping Methods

We offer the following shipping methods for your convenience:

  • UPS Standard Ground Delivery
    Continental United States only. Shipments are generally delivered within 3-5 business* days from the date of shipment, depending on your geographical location in relation to our warehouses in Southern California.
  • UPS 3 Day Select® Delivery
    Continental United States only. Shipments are delivered on the third business* day from the date of shipment.
  • UPS Second Day Air® Delivery
    Continental United States and Alaska and Hawaii only. Shipments are delivered on the second business* day from the date of shipment.
  • UPS Next Day Air® Delivery
    Continental United States only. Shipments are delivered on the first business* day from the date of shipment.

    * Does not include weekends or holidays. Orders may be delayed due to increased holiday business, out-of-stock items, or other unforeseen difficulties. DSMiller.com will make every effort to meet shipping deadlines.

Calculating Delivery Charges

To determine shipping fees for any of our products, simply add the item to your shopping cart and enter your Ship-to ZIP code and click the “Recalculate” button. Charges are based on UPS’s current rates for each shipping method, the total weight of your final order, and your delivery location.

Special Requests

If you have any special instructions for delivery, please let us know in the comment section during checkout and we will do our best to accommodate your requests.

Requesting Order Cancellation

If you would like to modify or cancel your order, please contact us right away. However, once your order is packaged for shipment, it can no longer be changed.

Product Return Guidelines


Request Your RMA
Receiving Your Return Merchandise Authorization

All returns must be pre-approved by requesting an RMA (Return Merchandise Authorization). To request your RMA, please complete the RMA Request Form. Please be sure to include a detailed description for the reason for the return to expedite the returns process.

Once your RMA request has been submitted, you will receive an email within 24-48 business hours with your RMA number and instructions for returning the item(s) to us. The RMA number is valid for 30 days, so please be sure to return the item(s) within that timeframe. Repackage the item(s) being returned as it was delivered to you, remembering to include all materials and documentation.

Once the returned product has been received at DSMiller.com, refunds and replacements are processed within 5-7 business days.

  • Damaged Product Returns
    Claims for products damaged in transit must be reported to us within 15 days of the date of shipment so that we can initiate an investigation with UPS. The original packing materials must be saved for inspection by the carrier. Once the claim is resolved, DSMiller.com will issue a refund or ship a replacement at no cost.
  • Defective Product Returns
    Our 30-day Return Policy covers products received defective. Defective items must be returned by requesting an RMA. You may elect to receive a replacement product or a refund.
  • Non-Defective Product Returns
    Non-defective ("Buyers Remorse") products can be returned for a refund within the first 30 days. Items must be returned by requesting an RMA. Non-Defective returns may be subject to restocking fees.

    * Please Note: Shipping fees are non-refundable unless the return is the result of a misshipment.

Manufacturer's Warranty Information

DSMiller.com provides a 12-month limited warranty on most of our products against defects in materials and workmanship.

In the event that your product malfunctions within the first year of ownership, DSMiller.com will replace the product. A warranty replacement can be requested by completing the RMA Request Form.

The warranty does not cover loss of business, profits, or other consequential damage, either real or perceived that may have resulted from any malfunction of the product. Damages to the product caused by acts of God, mishandling, or dropping are not covered by this warranty. We reserve the right to determine whether alterations have been made that could potentially void the warranty terms.

Request Your Warranty Replacement